helpful information

• I post to UK and Ireland only, with p&p priced from £1 for stickers, free postage over £100.
• All orders are sent on a Royal Mail first class service or airmail standard for Ireland, signed for first class service or Parcel Force depending on the value of your order.
• Processing times are from 3 to 7 days after purchase before posting.
• I post now Monday through to Saturday.
• Once your order has been completed a dispatch notice email will be sent to you, please ensure you enter the correct email when ordering.
• Royal mail deliver 1st class post normally the following working day however they can take up to 2-3 days to arrive.
• Please allow up to 10 working days (UK) for your order to arrive. If your order has not arrived, please contact me using the contact form or email address.
• Please check your order is correct upon arrival. If the order is missing items or is incorrect, please use the contact form below.

My name is Helen, I run The Favour Factory, a UK based small business and have been trading since 2009.  I originally started this business selling personalised party lip gloss favours, until a customer asked to purchase just the stickers.  This took my business to the next level and I started specialising in personalised stickers.

I started my business on eBay and closed on there in 2021 with over 28000 feedback reviews. I opened my first Etsy store and have never been so busy, even during 2021 when so many restrictions were placed upon us, please take a look at my etsy store;

https:/www.etsy.com/uk/shop/TheFavourFactory

Please also take a look at my reviews page on this website for customer testimonials, as I know purchasing from the internet can be quite worrying but please be sure I am a reputable business run by me, with so many of my customers returning for all their occasions.

I hope I can help you with your upcoming occasions and events very soon!

Helen x

Welcome to my website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Favour Factory's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use my website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither me nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

This privacy policy sets out how The Favour Factory uses and protects any information that you provide when you use my website.

The Favour Factory is committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Favour Factory may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2020.

The Favour Factory will collect the following information:

• name and title
• contact information including email address
• demographic information such as postcode, preferences and interests

The information gathered is for shipping purposed only and contact with you during the order process.

Security

The Favour Factory is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

My website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

The Favour Factory will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Thanks for shopping at The Favour Factory.

If you are not entirely satisfied with your purchase, I am here to help.

Please note: personalised and custom made goods are exempt from this returns policy due to the distance selling regulations in the UK relating to personalised and custom made goods they are exempt.  Returns will only be accepted if you order has arrived damaged, which I would require photographic evidence of the damage to claim losses from Royal Mail.

Returns

To be eligible for a return your order has to be damaged upon arrival, your order must be unused and within the original packaging.

Refunds

Once I receive your order, I will inspect it and notify you that we have received your returned
item. I will immediately notify you on the status of your refund after inspecting the item.  If your return is approved, I will initiate a refund through the payment method you had used.  You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Postage Cost

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-­refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Me

If you have any questions, please contact me via email.

[email protected]

Returns Address:

The Favour Factory Ltd, 70 Hardings, Welwyn Garden City, Herts AL7 2HA