How long will my order take to arrive?
Currently due to COVID -19, I am operating on a part time basis and posting twice per week until it is sensible to go more often, please bear this in mind when ordering.
Please allow 3-5 working days (Mon-Fri are considered 5 working days) to receive your order. Please ensure you have provided us with 5 working days notice to receive your order (UK only) Europe; 10 working days and all other desitinations 15-20 working days. If a purchase has been made at short notice and we feel unable to proceed we reserve the right to cancel the order, refund the purchase in full and contact you to confirm the order has been cancelled via email.
When you place your order and payment is complete you will receive a confirmation email of your order. You will receive a processing email and a dispatch notification email on the day your order is posted. If you do not receive an order confirmation shortly after you have paid please contact us urgently.
How much is postage and packaging?
Postage is calculated at checkout and starts from only 80p for stickers and sweet bag kits. Postage costs are banded by total order weight, up to the value of £4.95, large heavy orders over this cost are sent for free. All small orders are posted via 1st class standard service or royal airmail standard. Higher value orders are sent either via royal mail signed for or DPD courier service.
What payment methods do you accept?
I currently accept paypal and card payments through the Stripe, a gateway that accepts all major debit and credit cards including apple pay. The Favour Factory does not have any access whatsoever to your payment/card information, please do not provide me with your payment details via email.
I have not received my order, what should I do?
All orders are sent via Royal Mail 1st class standard, signed for 1st class or DPD courier depending on the value of your total order. Please double check with your local royal mail sorting office or DPD centre. Please also check the delivery address you have provided is correct. If you have not received your order within 10-14 working days and the issue lies with Royal Mail I will re-post and contact Royal Mail. Larger orders for other products are sent via a signed for service either via royal mail or DPD. Please contact us if you would like your tracking number.
Do you accept custom orders/business logo orders?
Yes, please contact me if you would like to place a custom made order or requring your business logo on any of my products.
We are unable to accept returns under the distance selling regulations within the UK, custom and personalised products are exempt from return. Returns are only accepted if the item has been damaged upon arrival for which proof is required for claiming back this loss from the delivery company.
All of The Favour Factory's exclusive designs, website content including photos and pictures are copyrighted by The Favour Factory. Commercially purchased graphics remain the property of the original artist. The content of my website is for personal viewing only, no duplicating of images is allowed, this includes saving any of my images to your computer or sharing pictures without consent from The Favour Factory.
Stickers are not suitable for children under 3 unless supervised by an adult whilst using them. The Favour Factory cannot be held responsible for any incidents occuring from misuse of the stickers. It is the responsibility of the purchaser to ensure the stickers are used in the way they are intended for.
The Favour Factory Ltd
Company Number: 10537706
My Registered Business Address is my home address and is not open to the public:
70 Hardings, Welwyn Garden City, Herts, AL7 2HA